What to Expect from Your Massage Therapy Appointment During the COVID-19 Pandemic

As always, if you have any questions or concerns, the best thing to do is to contact your massage therapist directly.  Want to find the vaccination status of your therapist?  Click on their profile here.

Before you arrive for a massage therapy appointment:

Be patient and assess your own needs. RMTs are required to prioritize patients with more essential/urgent care needs.

Ensure you arrive alone, and as close to your appointment time as possible. If you are unable to arrive alone, the person accompanying you will be screened, asked to provide their name and phone number for contact tracing purposes, and to wear a cloth or disposable mask.

You may be asked to wait outside or in your car until your RMT is ready to begin your treatment.

You will be virtually screened for your risk of COVID-19. This will be an online survey you must complete before your appointment.

You will notice that there is more time between available appointments. This is because the RMT needs more time between patients to complete all cleaning and disinfecting procedures.

Your RMT will tell you about all public health measures they have implemented.

When you arrive

The Center is open only to those with appointments. The doors kept locked to reduce the number of people entering the building for your safety and ours. Your therapist will meet you at the entrance at your appointment time.  If you arrive early we ask that you wait in your vehicle or outside the center.

When you arrive at your massage therapy appointment you will:

Be required to wash or disinfect your hands. You will see signage outlining proper handwashing/hand rubbing procedures. Your RMT will also wash their hands before each treatment, after disinfecting the space.

Be screened again for COVID-19 to ensure your status has not changed.

Be asked to provide your name and phone number in a log to be used for potential future contact tracing. You may choose to refuse to provide this information.

Bring a disposable or reusable mask, which you will be asked to wear for the duration of the treatment. If you do not have a mask, your RMT may be able to provide one, and if you have a health condition that makes wearing a mask difficult, your RMT will use their professional judgement to assess the risks of continuing a treatment. If you have any concerns about wearing a mask, contact your RMT in advance. Your RMT will also be wearing a mask.

See that the waiting room looks a bit different, with any seats spaced two meters apart (seats may also be removed) and you won’t see things like magazines or a water service, which are difficult to disinfect.

See signage at entrances and reception areas that outline the signs and symptoms of COVID-19, what to do if one is at risk, and how to limit transmission, including signage reiterating the requirement to wear a mask and wash your hands before proceeding.

During your appointment

While the treatment will remain as normal as possible, there will be a couple of changes.

You will be asked to wear your mask during the treatment.

Your RMT will also be wearing a mask at all times.

The treatment room will have a medical grade air purifier actively disinfecting the air in the room.  

The window will also be kept open or cracked for added ventilation.

Behind the scenes

There are a lot of things that RMTs will be doing behind the scenes to keep their patients safe.  This includes:

Changing linens, blankets and pillows between patients which will be washed and dried on the highest heat setting possible.

Cleaning and disinfecting high touch surfaces (e.g. light switches, door knobs, counter tops, etc.) at least twice per day.

Disinfecting the treatment room and all of its equipment between patients. This includes but is not limited to the massage table, stool, oil bottle and face cradle. Any face cradle cover is changed after each patient.

After the appointment

After your appointment and as you go to pay and leave the clinic, things might be a little different as well.

If you’ve gotten paper receipts in the past, this will no longer be an option.  All our therapists have gone paperless to discourage touching any shared surfaces. This would include digital options for all necessary paperwork and forms.

Your RMT will encourage non contact forms of payment if possible, e.g. tapping a debit or credit card, charging a credit card on file credit and discourage use of cash.

After the appointment your RMT will wash their hands (including forearms and elbows) with soap and water before and after disinfecting. They will then clean and disinfect anything used during the appointment.

While you are not receiving massage therapy treatment, you should maintain a 2 meter distance from your RMT.

Although the treatment environment and the procedures you are expected to follow might be a little different, what remains the same is RMTs’ commitment to the health and safety of their patients. During this unprecedented time, RMTs are working hard to ensure they can provide you with the health care you need as safely as possible.